Property Manager, Retail

Posted In: Property Management

About The Job

The primary purpose of the role is the management of the retail component of a downtown AAA asset with an approximate area of 900,000 square feet of office and retail. Reporting directly to the Senior Director, Property Management, Downtown Office Portfolio the Property Manager, Retail will be a key member of an existing property management team, overseeing the day-to-day management of the retail space.


On a day-to-day basis, the key responsibilities of the Property Manager, Retail will include: 

  • Ensure the property is managed in accordance with the approved business plans and within operating/capital budgets.
  • Work closely with the Leasing Department to manage the process for all new tenant space turnovers, move-ins and build-outs and review budgeted leasing projections to ensure expenses are allocated accurately.
  • Provide direction to on-site staff and liaise with the Accounting Department to manage the accurate and timely processing of operating and tax expenses for the property.
  • Prepare and manage annual operating budgets including revenue and expense control, capital plans and report on variances.
  • Prepare various consolidated reports, e.g. annual budgets, monthly reports, quarterly reports, year-end adjustments, variance reports and operating cost reconciliation billings.
  • Review tenant billings and year-end adjustments for accuracy and conformity with lease stipulations.
  • Oversee A/R and ensure all rent cheques are received as per lease obligations.
  • Approve and receipt purchase orders based on pre-determined thresholds.
  • Develop and maintain professional relationships with tenants, with the goal of providing superior tenant relations interactions, both personally and through the on-site team.
  • Oversee responses to after-hours tenant emergency requests to ensure the quality of service provided.
  • Work closely with the General Manager and Head Office to anticipate and respond to the requirements of Owners/Stakeholders.
  • Oversee the coordination of all tenant work to ensure compliance with building standards, including the final inspection of work.
  • Take ownership for the application process for entering the property for consideration of awards by leading industry organizations such as BOMA and LEED for sustainability and green initiatives.
  • Work alongside the Operations Manager to ensure the efficient operation of the property including compliance with government regulations; achievement of life safety/maintenance standards; and, source and implement innovative operational strategies while reducing costs.
  • Work closely with the Operations Management Team to tender service and maintenance contracts periodically to ensure compliance with the Company’s policies.
  • Work alongside the Operations Management Team to implement and monitor an effective property management and building maintenance program.
  • Oversee the collection and review of tenant insurance certificates to ensure coverage complies with lease requirements.
  • Assist in the development and implementation of strategies and marketing initiatives for increasing sales performance and maximizing revenue.
  • Provide direction and support to direct and indirect reports to ensure the timely achievement of financial and customer service goals within prescribed policies, procedures and standard business practices.


To succeed, candidates must possess the following combination of education, experience and skills:

  • 7-10 years of progressive work experience in the commercial office and retail settings;
  • 3-5 years of direct retail management experience;
  • Demonstrated success in managing teams of employees directly with excellent motivational and people management skills;
  • Completion of a post-secondary degree;
  • Attainment of a property management designation (i.e. RPA or Shopping Centers Managers Course);
  • Strong understanding of tenant leases;
  • Working knowledge of the Occupational Health & Safety Act (Ontario);
  • Highly adept at building strong, professional relationships at all levels;
  • Above average communication skills – both written and oral;
  • Effective negotiation skills to influence and impact at all levels – senior management, peers, direct and indirect reports;
  • Highly capable of taking initiative and making recommendations;
  • Superior ability to handle multiple demands, cope with changing client needs and deliver successful results on target; and
  • High level of proficiency with MS Word, Excel and Outlook; working knowledge of Angus Work Order and JDE EnterpriseOne would be an asset.


We offer a competitive compensation package and the opportunity to work with an industry leader!

To apply, please forward your resume to and in the subject line please include the name of the position and quote Ref #2018-159.

We thank all applicants for considering Menkes Developments Ltd. as an Employer of Choice, however only those individuals selected for an interview will be contacted.