Customer Care Administrator

Posted In: Customer Care

About The Job

In this role you will support the Customer Care Team at a newly constructed condominium building in the downtown area. Reporting to the Senior Manager, you will be a key member of the Team delivering on the objective of providing excellent customer service to homeowners. This is an incredible entry-level opportunity for an individual looking to start and build a career in the real estate sector.

RESPONSIBILITIES: On a day-to-day basis, you will be responsible for handling tasks that meet the operational objectives of the property, including:

> Handle all incoming visits, phone calls and emails from guests.
> Assist Customer Care Team Lead and Warranty Service Specialist as needed.
> Support Customer Care Representatives administratively.
> Assist with key running and suite access as needed.
> Prepare and maintain homeowner suite files.
> Prepare and distribute weekly status reports.
> Responsible for office presentation and supplies.
> Assist with preparing closing-key packages and labels.

QUALIFICATIONS: To succeed, candidates must possess the following combination of education, experience and skills:

> 2+ years of progress work experience.
> At least 1 year of experience in an administrative role.
> Completion of a post-secondary education or relevant work experience.
> Strong aptitude for working with clients professionally and excellent customer service skills.
> Proficiency with MS Word, Excel and Outlook.
> Ability to contribute in a fast-paced, deadline driven team atmosphere.
> A positive attitude with a strong focus on supporting team members towards achieving customer satisfaction.

Apply

We offer a competitive compensation package and the opportunity to work with an industry leader!

To apply, please forward your resume to employment@menkes.com and in the subject line please include the name of the position and quote Ref #2021-409.

We thank all applicants for considering Menkes Developments Ltd. as an Employer of Choice, however only those individuals selected for an interview will be contacted.