Customer Care Administrator
Posted In: Customer Care
About The Job
RESPONSIBILITIES: On a day-to-day basis, you will be responsible for handling tasks that meet the operational objectives of the property, including:
> Handle all incoming visits, phone calls and emails from guests.
> Assist Customer Care Team Lead and Warranty Service Specialist as needed.
> Support Customer Care Representatives administratively.
> Assist with key running and suite access as needed.
> Prepare and maintain homeowner suite files.
> Prepare and distribute weekly status reports.
> Responsible for office presentation and supplies.
> Assist with preparing closing-key packages and labels.
QUALIFICATIONS: To succeed, candidates must possess the following combination of education, experience and skills:
> 2+ years of progress work experience.
> At least 1 year of experience in an administrative role.
> Completion of a post-secondary education or relevant work experience.
> Strong aptitude for working with clients professionally and excellent customer service skills.
> Proficiency with MS Word, Excel and Outlook.
> Ability to contribute in a fast-paced, deadline driven team atmosphere.
> A positive attitude with a strong focus on supporting team members towards achieving customer satisfaction.
We offer a competitive compensation package and the opportunity to work with an industry leader!
To apply, please forward your resume to email@example.com and in the subject line please include the name of the position and quote Ref #2021-409.
We thank all applicants for considering Menkes Developments Ltd. as an Employer of Choice, however only those individuals selected for an interview will be contacted.