Customer Care Administrator

Posted In: Customer Care

About The Job

In this role you will support the Customer Care Team at a newly constructed condominium building in the downtown area. Reporting to the Senior Manager, you will be a key member of the Team delivering on the objective of providing excellent customer service to homeowners. This is an incredible entry-level opportunity for an individual looking to start and build a career in the real estate sector.

RESPONSIBILITIES: On a day-to-day basis, you will be responsible for handling tasks that meet the operational objectives of the property, including:

> Handle all incoming visits, phone calls and emails from guests.
> Assist Customer Care Team Lead and Warranty Service Specialist as needed.
> Support Customer Care Representatives administratively.
> Assist with key running and suite access as needed.
> Prepare and maintain homeowner suite files.
> Prepare and distribute weekly status reports.
> Responsible for office presentation and supplies.
> Assist with preparing closing-key packages and labels.

QUALIFICATIONS: To succeed, candidates must possess the following combination of education, experience and skills:

> 2+ years of progress work experience.
> At least 1 year of experience in an administrative role.
> Completion of a post-secondary education or relevant work experience.
> Strong aptitude for working with clients professionally and excellent customer service skills.
> Proficiency with MS Word, Excel and Outlook.
> Ability to contribute in a fast-paced, deadline driven team atmosphere.
> A positive attitude with a strong focus on supporting team members towards achieving customer satisfaction.


We offer a competitive compensation package and the opportunity to work with an industry leader!

To apply, please forward your resume to and in the subject line please include the name of the position and quote Ref #2021-409.

We thank all applicants for considering Menkes Developments Ltd. as an Employer of Choice, however only those individuals selected for an interview will be contacted.