Client Relations Specialist

Posted In: Menkes Rental Suites Management

About The Job

The Client Relations Specialist plays a key role in building strong relationships with condominium owners and ensuring a seamless experience from enrollment to ongoing management. This role is ideal for a service-driven professional who thrives on problem-solving, client engagement, and delivering exceptional results. You will be the main point of contact for owners during the onboarding process, guiding them through our services and ensuring their investment is well managed.

Responsibilities

  • Owner Onboarding and Engagement. Guide new owners through the enrollment process, ensuring a smooth and positive introduction to our services.
  • Present and promote our management offerings to potential and existing owners to drive portfolio growth.
  • Respond promptly and professionally to service requests, liaising with third-party contractors and vendors to coordinate and oversee service delivery.
  • Support owners in transitioning their units to the Operations team for ongoing management.
  • Conducting inspections of suites and mid-lease inspections to ensure units are delivered and maintained in accordance with the Company’s standards.
  • Client Engagement and sale of our services to Owners and assist in their Management process and transition to Operations team.
  • Assist the Director with administrative tasks related to portfolio setup and ongoing compliance

Qualifications

  • Completion of post-secondary education.
  • 3+ years of experience in the residential real estate industry, client relations, property management, or hospitality.
  • High degree of proficiency with web-based tools and applications including Microsoft Office (Word, Excel and PowerPoint), Photoshop and Acrobat.
  • Competency in Rental management software Buildium, DocuSign and CMS is an asset.
  • Superior communication skills.
  • Strong collaboration and relationship building skills with the ability to work well with all levels across the organization.
  • Excellent organizational and multi-tasking skills with the ability to deliver high quality results while working under multiple deadlines.
  • Flexibility to work some evenings and weekends.

Apply

We offer a competitive compensation package and the opportunity to work with an industry leader!

To apply, please forward your resume to employment@menkes.com and in the subject line please include the name of the position and quote Ref #4104.

We thank all applicants for considering Menkes Developments Ltd. as an Employer of Choice, however only those individuals selected for an interview will be contacted.